Returns & Exchanges | Shipping | Gift Wrap FAQs
Retail Returns and Exchanges
Good Fortune's main goals are quality and customer service. We want you to be happy with your purchases. If you are not happy with the quality and would like to return or exchange a retail item, please call or email us to obtain a return authorization and receive further instructions.
All custom items are final sale. If you have any concerns about the creation of your custom item, please call us so that we can ensure that all specifications are met.
Please call (423) 473-6727 or email sales@goodfortunesoap.com, Monday-Friday from 10am to 6pm (EST).
Please return retail items in their original packaging and include a copy of the packing slip. You can return items up to 10 days after the date we shipped your order. Shipping charges are not refundable. Remember, we cannot accept returns without prior authorization.
If we shipped the wrong item to you by mistake, please contact us, and we will re-ship your order with the correct item at no additional cost.
Sorry, but Good Fortune cannot accept returns of items purchased through retail stores. Conversely, retail stores cannot accept returns of products purchased online or by phone.
Free Shipping in the USA
We give you simple flat rate options for shipping.
0-$49.99 = $7 flat rate shipping
$50 or more = free shipping (we appreciate your business!!!)
Free in-store pick up is available in Chattanooga, TN.
We do not charge a handling fee and try to keep shipping as low as possible, because we understand shipping is kind of a bummer.
We are currently NOT offering international shipping.
Your Gift Wrapping FAQs answered
What gift wrapping options do you offer?
Online: Choose "gift wrapping" during checkout. We offer Birthday, Christmas, and general gift wrapping! We’ll wrap your product or gift set in a cute box with a gift message.
In-store: We offer free gift bags with tissue paper or cute gift boxes for $2. We do have deluxe gift wrapping for $4 if that option is requested.
Does gift wrapping cost extra?
Yes, gift wrapping is an additional $4 per box. If you order a gift set, all of the included items in that set will be wrapped together. Single items will be wrapped individually.
Can I write a message to include with my gift wrapped item?
Yes! Choose which type of gift wrap, and write a message to include with the gift.
Can I create my own gift set?
Yes! Add individual products to your shopping cart. Choose gift wrapping on any of the items, and in the notes section, please tell us what items you want included in your gift box. Items not listed in your note will still be shipped with that order, but not inside the gift wrapped box.
Do I have to gift wrap everything in my cart?
No! It’s completely up to you. You can choose which items you want to be gift wrapped and which ones you don’t.
What does the gift wrapping look like?
Our standard style is a brown kraft style box with ribbon and an earthy shred for cushion. After you choose your gift wrap type in the shopping cart, a “preview” link option will appear. Click that link to see an example of the gift wrap you chose!
Can I get my items shipped to different locations?
Each order must be shipped to one location. For multiple shipments, check out multiple times.